Customer Service

NoaNet's Network Operations Center delivers first class system management and customer support for every situation and network event to protect and maintain your crucial traffic.

• Our operations center is staffed 24 hours a day, seven days a week, every day of the year.  All calls are immediately logged into a trouble ticket system to provide resolution tracking and post-event analysis.
• Network Analysts and Engineers take responsibility to identify and resolve any issue to completion.
• We take pride in actively monitoring network elements and we equip customers with information needed to resolve network issues.
• Our operations center is fully equipped with sophisticated network management, monitoring and analytic tools.
• We keep customers well-informed through proactive maintenance announcements, network updates and monitoring.
• We monitor numerous connected networks to provide end-to-end network reliability and single point of contact support for problem resolution.